Warranty
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Online warranty
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LEVIGMATIC undertakes to remedy any defect, poor quality or non-conformity of the Products attributable to you and which renders them unfit for use or appreciably diminishes their value, provided that it occurs within 12 (twelve) months of delivery of the Products, and the defects, faults or any other dispute relating to them are reported within 8 (eight) days of receiving the Products in case of obvious defects or faults, or within 8 (eight) days of discovery in case of hidden defects or faults.
LEVIGMATIC may choose to repair or replace the faulty products, including with equivalent Products. Products replaced or repaired under warranty will be subject to the same warranty for a period of 6 months beginning from the date of the repair or replacement. Shipping costs for sending faulty Products under warranty from the Customer to LEVIGMATIC and for returning repaired and/or replaced products to the Customer will be paid by the Customer.
LEVIGMATIC’s liability extends solely to Product defects that occur as a result of the normal use conditions as set out in the Product’s user manual or in proper Product use in accordance with established practice or legislation, if any. In particular, LEVIGMATIC accepts no liability for faults arising from force majeure, atmospheric events or natural disasters (power surges, lightning strikes, etc.), incorrect assembly, improper use or use not in compliance with the instructions or in breach of any safety standards, codes, regulations or instructions given on the product data sheet, incorrect maintenance or any other misuse, tampering, changes made without the consent of LEVIGMATIC, deterioration in the performance of the Product and/or its aesthetic deterioration due to normal wear and tear under normal conditions of use. The warranty does not apply in the event of Product deterioration or corrosion as a result of use in particularly aggressive settings or after using unsuitable cleaning products. It is understood that the aforesaid warranty (consisting in the obligation to repair or replace the Products) incorporates and replaces the guarantees or liability provided for by law, and excludes any other liability of LEVIGMATIC (both contractual and non-contractual) however it relates to the Products supplied (e.g. compensation for damages, loss of earnings, recall campaigns, etc.).
Pursuant to art. 1462 of the Italian Civil Code, the Customer is not entitled to suspend or otherwise delay the payments for the disputed Products, nor for other supplies.